If the power to the heat pump goes out, be aware that most heat pumps have auxiliary heating elements that provide heat when the weather gets really cold and the heat pump’s efficiency drops too low. These elements automatically turn on at a fairly low temperature—around 20 degrees F. When they come on, they may be drawing too much power, which can trip the circuit breaker. Just locate the circuit breaker that serves the heat pump and reset it.
Service Experts Heating and Air Conditioning was founded with the determination of offering customers with the top of the line heating and cooling practices in the industry. Since it started, Service Experts in Raleigh has been committed to our area, offering the finest HVAC (Heating, Ventilation, Air Conditioning) products and services in the area. If you are interested in more details about your regional HVAC leaders, simply dial us at 919-578-4329 or set up an appointment with us using our online form.

Has another company told you that your furnace has a cracked heat exchanger?  The heat exchanger is the heart of your furnace. Its failure can result in a dangerous situation for your home and the best solution is usually a new furnace.  Because of these issues, Bonney takes this situation very seriously.  We will offer you proof of the cracked heat exchanger in the form of a picture from our video inspection camera or a report from our exhaust gas analyzer, before we make our recommendation.

Not to mention, John Betlem offers emergency services, too, so you and your family won’t have to suffer in the cold for long if your furnace breaks down. What’s more, when you have a service agreement with us, we’ll give you priority service – we’ll put you to the top of our list for your emergency furnace repair, even during our busier times. When you have a service agreement, you’ll get an annual tune-up, too – and that makes it less likely that you’ll need emergency furnace repairs.


A contactor is a $25 mechanical relay that uses low-voltage power from the thermostat to switch 220-volt high-amperage current to the compressor and condenser fan. AC contactors can wear out and are at the top of the list of common air conditioning service failures. Even if your contactor is working, it pays to replace it every five years or so. Unscrew the old contactor before removing the wires. Then move the wires to the new unit (photo 6).
If you need a furnace repaired or an air conditioner serviced, we'll send a local technician out to diagnose the specific problem and recommend solutions for you and your family. There will be a diagnostic fee for the visit, and any specific repairs will be an additional charge. If replacing your system is the best solution, the fee for the diagnosis will be credited toward the purchase and install of a new system.
"Very impressed. Returned call within 24 hours. They came out the same day I spoke with them and made the repair within 25 minutes. Very low service call fee. I had another repair service out two weeks earlier and after 3 service calls and the central air still not fixed and temperatures in the high 90's, it was such a relief to have a company identify the problem, have the necessary part with them and fix the problem."

HVAC Repair

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