The store scheduling was great - confirmed for an open date within minutes. My technician was thorough and patient in explaining and working through the resolve needed for my furnace problem. He was courteous and good-natured, which helped to calm my frazzled state over a unexpected HVAC repair. The tech took care in my home not to create or leave a mess. Finally, & more importantly, I felt that rate was fair and I didn't feel cheated at the end of it all. I was also pleased that I could put the expense on my Home Depot card. I'd rather not need it, but if I run into another problem, I would gladly use them again.
"Very impressed. Returned call within 24 hours. They came out the same day I spoke with them and made the repair within 25 minutes. Very low service call fee. I had another repair service out two weeks earlier and after 3 service calls and the central air still not fixed and temperatures in the high 90's, it was such a relief to have a company identify the problem, have the necessary part with them and fix the problem."