Repairs—If something appears to be not working right with your heating and cooling, a professional will examine the whole health of your system. It’s easy to hop on the internet and research information to find our own conclusions, but there could be an additional component or reason why your system isn’t working properly that isn’t clear or recognizable. Consider our own health concerns—you might check out your symptoms online to try and draw your conclusions, but it’s always best to make an appointment with a doctor to receive an expert opinion.
High-efficiency condensing furnaces (90% AFUE and above) are a bit more complex than conventional furnaces. The main differences between a conventional and condensing furnace are the heat exchanger technology used to extract heat from the combustion process and the method used to exhaust the combustion gases. In these ways, the furnaces are very different. The condensing furnace does not have a significantly more efficient combustion process than does a conventional furnace; both use gas burners with electronic ignition. The difference lies in that the condensing furnace has a more efficient heat extraction process after combustion.

As an Atlanta resident, you’re well aware that the weather in our area can go through extremes of both hot and cold throughout the year, taxing your heating and cooling system to its limits. You’ll likely encounter the need for repair or replacement at some point. If you need HVAC installation, HVAC maintenance, or HVAC service and repair, R.S. Andrews is the most trusted name in Atlanta.

Replacing a capacitor is easy. Just take a photo of the wires before disconnecting anything (you may need a reference later on). Then discharge the stored energy in the old capacitor (Photo 4). Use needle-nose pliers to pluck one wire at a time from the old capacitor and snap it onto the corresponding tab of the new capacitor. The female crimp connectors should snap tightly onto the capacitor tabs. Wiggle each connector to see if it’s tight. If it’s not, remove the connector and bend the rounded edges of it so it makes a tighter fit on the tab. When you’ve swapped all the wires, secure the new capacitor (Photo 5).
It isn’t unusual for a heat pump to ice-up in really cold weather, but it’s defrost cycle should kick on periodically to melt the ice. If the condenser unit of the heat pump is frozen up and the defrost cycle doesn’t melt the ice, turn it off. Make sure none of the return-air registers are blocked, and check the filter to make sure it isn’t clogged. If there doesn’t seem to be a problem with air flow to the unit, see more information at Heat Pump Cold Weather Problems or call an HVAC service professional.
While repair is often the preferred choice, problems like a consistent repeating complication or extra-costly furnace repair parts might start leading you in a different direction. Remember that repair is only the preferred option when the cost of seeking it makes sense! If you’re shelling out for repair every single year, then it might be time to talk to your heating contractor about furnace replacement.
Your comfort is a priority for us. A large part of comfortable living in Cary is not only having a functioning HVAC system, it’s also understanding who to call when you have a problem. If your air conditioner starts to fail in the middle of the Cary summer, you don’t have to stay at a friend’s for weeks on end. Or if your heater goes out during a blizzard, you don’t have to dig your heaviest blankets out of the basement. Instead, you can make an appointment with a member of our team and have him or her resolve your concerns. There is no problem in Cary you can encounter that we can’t work with you to solve. You can feel confident in knowing that you’re in qualified hands.
When your heating or cooling system finally breaks, it’s not usually during convenient office hours or in mild weather. Your HVAC unit has to work harder during extreme conditions like a sweltering summer day or freezing winter night, so it is much more likely to fail during those times. R.S. Andrews has our customers’ safety and comfort as our priority, so we offer service 24 hours a day for emergencies. No matter when your equipment fails, you can count on us for 24-hour AC repair and heating repair!
A furnace flame sensor is a device that's found in the burner assembly of your home's furnace. This thin metal rod sits directly facing the furnace's flame stream, and it tells the furnace whether ignition has occurred once the gas valve has been opened. If the gas valve has been opened and the sensor fails to detect a flame, the furnace will automatically shut down.
This type of furnace is fueled by liquid propane gas, which is burned to push hot air through your home. A pilot light ignites the burners within a combustion chamber, which push heat into the heat exchanger and eventually through your entire home. Repairing this type of furnace can be more expensive than its electric alternative. For example here are some common propane gas repairs and their costs:

If you believe that the ac not working or you’re getting little or no cold air, check these three things first. Make sure all the registers in the house are wide open. Then be sure the furnace filter is clean. Then go outside and clean off the condenser coils (Photo 2). If several registers were closed or the filter was clogged, the reduced airflow could have caused the evaporator coil to ice up and stop cooling your home. If you’ve changed the filter and opened all the registers and you’re still not getting airflow at the registers, deice the A-coil. Move the thermostat mode switch from “Cooling” to “Off” and move the fan switch from “Auto” to “On.” Let the blower run for at least 30 minutes or until there’s good airflow at the registers. Then turn the AC back on to test it. If it works for the next 12 hours, you’ve solved the problem.


AC air handler squealing or grinding noises. Though most air handlers have direct-drive motors, some older units may be belt-driven. Squealing sounds from a belt-drive air handler generally occur when the belt that connects the motor to the blower slips. In most cases, the belt is improperly aligned or worn and needs replacement. Follow the instructions above under Air Conditioner Not Blowing Air and refer to your owner’s manual.
"Warren at Lighten Up came in on time and as scheduled. Loved working with him. He provided new lighting for our kitchen remodel and did a great job. He still needs to come back and hook everything up. Also Seth came in and did some plumbing work and repair that we did not even know needed repair. I highly recommend this company and look forward to working with them in the future"

If you need a furnace repaired or an air conditioner serviced, we'll send a local technician out to diagnose the specific problem and recommend solutions for you and your family. There will be a diagnostic fee for the visit, and any specific repairs will be an additional charge. If replacing your system is the best solution, the fee for the diagnosis will be credited toward the purchase and install of a new system.


"Mike and crew were very prompt, very neat, and they quickly remedied the issue with our AC. Others, have tried to sell us on more than we actually needed. Mike was very honest about NOT replacing unnecessary parts. Superior was NOT the low bid, but they were close to it, and provided a very pleasant experience for this homeowner! I recommend you give Mike the opportunity address your Heating/AC issues and you can see for yourself why he has 5 Stars on all his reviews! Thanks Mike!"
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